How do I place an order?
Choose the product you want, add it to your cart or select the available order option, enter the required customer and delivery information, select a payment option, and submit your order. After successful submission, keep your order number for future reference.
How can I track my order?
Open the Track Order page and enter the requested order information. If tracking information is available, the latest order status will be displayed. You can also review your orders from your customer account where available.
Which payment methods are accepted?
The payment methods currently available to you will be displayed during checkout. Depending on the order, this may include Cash on Delivery, advance payment, or supported digital payment methods.
How long does delivery take?
Delivery time depends on your location, product availability, courier operations, and other delivery conditions. Any estimated timeframe provided by AYIZM is an estimate rather than a guaranteed delivery date unless explicitly stated otherwise.
Can I cancel my order?
Contact AYIZM support as quickly as possible. If the order has not yet been dispatched, cancellation may be possible. Once dispatch has taken place, the applicable return or refund conditions may apply.
What if I receive a damaged or incorrect product?
Contact support within the applicable refund request period and provide your order number along with clear photos or videos showing the issue. Our team will review the information and provide the appropriate next steps.
How does the refund process work?
Refund requests should normally be submitted within 12 hours where the issue qualifies under our Refund Policy. After reviewing the order and supporting evidence, AYIZM will inform you whether the request has been approved and provide the next steps.
Do I need an account to place an order?
Account requirements may depend on the checkout option available on the website. Creating or using an account can make it easier to access order history and order-related information.